Refund policy

Effective Date: August 21, 2025

At One Thousand Reasons, we want you to love your purchase. If for any reason you are not fully satisfied, we’re here to help.

 

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1. Eligibility for Returns

• Items must be returned within 30 days of delivery.
  

• Products must be unused, unwashed, and in their original packaging.
  

• Proof of purchase (order number or receipt) is required.
  
  

 

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2. Refunds

• Once your return is received and inspected, we’ll notify you by email.
  

• If approved, your refund will be processed back to your original payment method within 5–10 business days.
  

• Original shipping costs are non-refundable.
  
  

 

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3. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your product for a refund and place a new order.

 

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4. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue, and we’ll make it right at no extra cost to you.

 

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5. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect.
  

• We recommend using a trackable shipping method.
  

• We are not responsible for items lost or damaged during return transit.
  
  

 

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6. How to Start a Return

To initiate a return, please contact our customer care team:

📧sales@onethousandreasons.com
Include your order number and reason for return, and our team will provide instructions.

 

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7. Exceptions

We reserve the right to refuse returns that do not meet our policy conditions.

 

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8. Contact Us

If you have any questions about our Returns & Refunds Policy, please reach out to us:

One Thousand Reasons
📧 Email: sales@onethousandreasons.com
🌐 https://onethousandreasons.com